Refund policy

EasyMed Medical Equipment Rental Services – Return & Refund Policy

At EasyMed Medical Equipment Rental Services ("EasyMed", "we", "us", or "our"), we provide medical equipment on a rental basis to individuals, caregivers, hospitals, clinics, nursing facilities and other customers.

Because medical equipment is rented, sanitized and prepared specifically for each rental, the following return and refund terms apply.

1. Rental Returns

All rented equipment must be returned on or before the agreed rental end date.

The customer is responsible for ensuring that the equipment is available for collection or is returned to EasyMed as agreed at the time of booking.

Equipment must be returned in substantially the same condition in which it was provided, except for reasonable wear and tear.

2. Early Return

If equipment is returned before the agreed rental period ends, the customer should contact EasyMed.

Unless otherwise agreed in writing, early return does not automatically entitle the customer to a refund for the unused portion of the rental period, as the equipment may have been reserved exclusively for that customer.

Any refund or adjustment for an early return will be considered on a case-by-case basis.

3. Extension of Rental Period

If the customer requires the equipment for a longer period, the rental period must be extended before the original rental period expires.

Extension is subject to equipment availability.

Additional rental charges will apply for the extended period.

4. Late Returns

If equipment is not returned on the agreed date and no extension has been approved, additional rental charges may apply.

The customer may be charged for each additional day or rental period for which the equipment remains with them.

If the equipment has been reserved for another customer, EasyMed may also recover applicable costs resulting from the delayed return.

5. Equipment Damage or Loss

Customers are responsible for the equipment while it is in their possession.

If equipment is:

  • Lost or stolen
  • Damaged due to misuse, negligence or improper handling
  • Damaged due to unauthorized modification
  • Damaged due to use contrary to provided instructions
  • Returned with missing accessories or parts

the customer may be responsible for the applicable repair, replacement or missing-item charges.

Normal wear and tear will not be treated as customer damage.

6. Security Deposit

Where applicable, EasyMed may collect a refundable security deposit before providing equipment.

The deposit will ordinarily be refunded after the equipment has been returned and inspected, subject to deductions for:

  • Damage
  • Missing accessories
  • Loss
  • Unpaid rental charges
  • Other amounts payable under the rental agreement.

7. Cancellation

Customers should contact EasyMed as soon as possible if they wish to cancel a booking.

Cancellation charges, if any, will depend on:

  • When the cancellation is made
  • Whether the equipment has already been dispatched
  • Whether delivery has already been completed
  • Whether the equipment was specially reserved or prepared for the customer.

8. Refund Processing

Approved refunds will be processed to the original payment method wherever possible.

The time taken for the amount to reflect in the customer's account may depend on the payment gateway, bank or financial institution.

9. Non-Returnable/Non-Refundable Charges

Certain charges may not be refundable, including applicable:

  • Delivery charges
  • Pickup charges
  • Installation charges
  • Service charges
  • Damage charges
  • Late-return charges
  • Other charges communicated to the customer before booking.

10. Equipment Failure

If rented equipment develops a technical issue during the rental period, the customer should immediately contact EasyMed.

Where the issue is attributable to equipment malfunction and not customer misuse, EasyMed may, depending on availability and circumstances:

  • Repair the equipment
  • Replace the equipment
  • Provide an alternative unit
  • Offer an appropriate rental adjustment.

11. Contact

For returns, cancellations, refunds or equipment-related issues:

EasyMed Medical Rental Services
Phone/WhatsApp: +91 91799 03780
Website: easymed.co.in
Email: sales@easymed.co.in